People with reduced mobility can fly but always accompanied and assisted. (If our security personnel deem it necessary, they may be asked to provide a report of their situation at the time of booking in order to offer them the best possible experience. . Those persons who at the time of the flight are carrying an external medical system are not allowed to fly).
Persons who currently have a physical or mental illness or deficiency that prevents them from performing this type of activity are not allowed to fly.
For security reasons, people weighing more than 120kilos will occupy two seats, which must be paid for before the flight.
No animals may fly.
The duration of our flights may vary depending on the route taken, air traffic or weather conditions.
The company reserves the right to cancel or change flights, subject to weather, technical or administrative conditions. In that case the flight will be rescheduled or the money will be refunded.
You must present yourself at the security checkpoint with your passport or identity card.
All travelers must pass metal detection and baggage screening.
Before boarding, you will receive a briefing and pre-flight safety checklist.
For reasons of safety and stability of the helicopter, the personnel giving the safety briefing will assign the position of each passenger based on weight and under the supervision of the pilot.
The flight will take place at 2,000 to 3,500 feet above sea level.
You will be able to take photographs during the flight
Eating, drinking and smoking are not allowed during the tour.
It is not permitted to remove the security systems or move from your seat during the flight.
For security reasons, you may not carry the following: backpacks, bags, scarves, hats, and camera poles or similar items
For security reasons, the following may not be carried: weapons, ammunition, spare or loose lithium batteries, toxic or flammable gas cylinders, sprays, thermometers or similar.
During the flight, your electronic devices must remain in “airplane mode”.
PROTECTION OF PERSONAL DATA. Coptering guarantees compliance with the LOPDGDD Regulations, RGPD 2016/679 in correlation with the LO 03/2018 of December 5, and its implementing regulations and, to this end, undertakes to: (i) to use the personal data to which it has access solely and exclusively in compliance with the purposes for which they are requested; (II) to observe and adopt as many security measures as are necessary to ensure the confidentiality, secrecy and integrity of the personal data to which it has access, as well as to adopt in the future as many security measures as are required by laws and regulations aimed at preserving the secrecy, confidentiality and integrity in the automated processing of personal data; (iii) not to transfer in any case to third parties the personal data to which it has access, not even for the purpose of conservation; (iv) to destroy the data provided by the person once the purpose for which they were requested has been exhausted; (v) to provide the person the exercise of all rights of access, rectification and cancellation of the personal data of which he/she is the owner. In order to request information and check the person’s compliance with the provisions of this clause, as well as to exercise the aforementioned rights or, in general, for any other type of communication on the matter, Coptering designates the contact information that appears in the Contact area of its web page.
COVID MEASURES – At Coptering we are committed to safety and taking care of our customers and employees remains our priority, therefore, we are working to ensure a comfortable and healthy flying experience.
Our company maintains extremely demanding cleaning protocols for helicopters and other facilities, but we have increased the number of deep cleanings to disinfect the entire fleet with specific products that are perfectly capable of killing the coronavirus.
Passengers hereby acknowledge that they do not suffer or have suffered in the last 10 days, symptoms compatible with the infection of COVID-19, nor have a positive diagnosis of having contracted the virus, nor are they in home isolation or quarantine for close contact with any person with symptoms or suspected diagnosis of COVID-19.
